Shipping policy
1. General Information
All orders at MONSTERYOGA are produced individually after purchase (“Print-on-Demand”).
Production is carried out by our partner Printful Inc. within the EU.
Delivery is currently available within Germany only.
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2. Production Time
After your order has been received, the production time usually takes 2–5 business days.
Once your item has been produced, you will receive a shipping confirmation email including a tracking link.
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3. Shipping Time
After production is complete, the delivery time within Germany is typically 2–5 business days.
In rare cases (e.g., seasonal peaks), delivery times may be slightly longer.
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4. Shipping Providers
Deliveries are made through our logistics partners such as DHL, Deutsche Post, Hermes, or DPD.
The specific carrier may vary depending on the production location.
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5. Shipping Costs
All products are shipped free of charge within Germany.
Shipping costs are already included in the product price.
No additional fees will be charged at checkout.
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6. Delivery Restrictions
At this time, we only ship within Germany.
Orders from other countries cannot be accepted.
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7. Shipment Tracking
Once your parcel has been shipped, you will receive an email with your tracking link.
This allows you to check the delivery status of your order at any time.
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8. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 30 days at:
📩 shop@bitburst.de
We will review your case and, depending on the situation, arrange for a replacement or refund.
9. Returns
Since all products are individually produced (Print-on-Demand), returns can only be accepted
in the event of production errors or damage.
A return address will be provided individually in such cases.
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10. Contact
CM IT-Dienstleistung
Bahnhofstraße 23
61273 Wehrheim, Hessen
Germany
Phone: +49 6081 4653999
Email: shop@bitburst.de
Last updated: October 2025